Dohway Help Centre

Short answers. For account-specific issues, open a ticket from your order.

Orders: Each checkout splits into one order per vendor. Track them under Orders.
Payments: Pay with card, mobile money, bank transfer or store credit. Never pay sellers off-platform.
Selling: Tap Sell, choose a listing type, and publish. Drafts wait in your vendor dashboard.
Returns: Follow the vendor policy shown before you pay. Digital goods are typically final.
Shipping: Vendors choose pickup, local delivery or courier. Tracking appears on the order.
Verification: Badges show account checks — they do not guarantee product quality.
Jobs: Job posts live in the Jobs hub. Apply in messages — include availability and a short cover note.
Disputes: Open a dispute from the order if an item is not as described. An admin reviews evidence.